Medicine Delivery Policy

Important Instructions:

  1. Valid prescription from a Doctor is mandatory for all medicine orders.
  2. Kindly display the original prescription at the time of picking up medicines.
  3. We will not be able to process the orders without a valid prescription.
  4. Please show prescription at the time of delivery.


  1. You will order the medicines online via or (DiabWellness App).
  2. You are required to send a scan copy of valid prescription from an authorized Doctor which is mandatory
  3. No medicine will be delivered if the order amount is below Rs. 500 and avail free home delivery
  4. Pharmacy delivery – not only COD (Cash on Delivery), they can pay online by any means.
  5. For all in stock items the delivery time is within 24 to 48 hours of order being confirmed subject to availability of Karunya Sugalaya Pharmacy store near the delivery address